WHAT We offer
our clients.

We are dedicated to helping our clients maximize the profitability of their customer relationships through solutions designed to reduce the cost of customer engagement whilst increasing the ROI of every customer interaction.

LEAD GENERATION

  • Telemarketing
  • Sales
  • Appointment Setting
  • Customer Service
  • Retention with every customer interaction

CUSTOMER
SUPPORT

  • Answering Services
  • Surveys Direct Response & Order Taking
  • Customer Service & Retention

OUTSOURCING

  • Call Centre Services
  • Data Entry
  • Business Process Support
  • Email Support

TAILORED
SOLUTIONS

  • Integrated Telephony
  • Consultancy
  • Custom Communication
  • Applications

HOW BOURNE OUTSHINES THE COMPETITION.

Although we handle millions of calls a year, we don’t ‘see’ ourselves as ‘just a contact center’. We are a busy, bustling, thriving, modern ‘city’ where people meet, exchange new ideas, and share a common goal.

This is the drive to achieve – both personally and collectively. We are made up of a unique group of individuals who are creative, ambitious, collaborative, and genuine..

BENEFITS OF PARTNERING 
WITH US.

KNOWLEDGEABLE AGENTS
A POSITIVE EXPERIENCE
HAPPY CLIENTS
TRAINED STAFF
MANAGE INVOICES
FINANCIAL CONTROL
DISPOSABLE
INCOME
TRACK YOUR PAYMENTS

BENEFITS OF PARTNERING 
WITH US.

SKILLED
AGENTS
A POSITIVE
EXPERIENCE
HAPPY
CLIENTS
TRAINED
STAFF
MANAGE
INVOICES
FINANCIAL
CONTROL
DISPOSABLE
INCOME
TRACK YOUR
PAYMENTS

BENEFITS OF PARTNERING 
WITH US.

Skilled Agents
A Positive Experience
Happy Clients
Trained Staff
Manage Invoices
Financial Control
Disposable Income
Track Payments
Lead Genration
Customer Support
Outsourcing
Tailored Solutions

BENEFITS OF PARTNERING
WITH US.

Skilled Agents
Skilled Agents
Happy Clients
Trained Staff
Manage Invoices
Financial Control
Disposable Income
Track Payments
Lead Genration
Customer Support
Outsourcing
Tailored Solutions

FREQUENTLY ASKED 
QUESTIONS

Before starting your customer support project, we will ask you to share all relevant information about your product or service. Our highly skilled team will thoroughly study your product or service and your support requirements. If required, we will also arrange webinar training sessions for our agents. Our agents will also learn about potential scenarios and questions they will get during the support process. These ensure that our agents will be thoroughly prepared to effectively manage your customer care.

Getting started with us is a simple 3 step process.

Step 1: We will assign the most suitable agents to handle your customer care scenario. You will also be assigned a personal project manager who will be your single point of contact.

Step 2
: Before we start your project, our agents will get trained on your product or service. The training time will be dependent on the nature of your project. Training can be delivered via phone calls and webinars.

Step 3
: For phone support, all you have to do is to forward your calls to a local phone number that we will provide you. For live chat and email support, you can provide us login access to your systems. Our team is now ready to take care of your customer support.

Our customer support agents are familiar with most of the popular call center software, tools and technologies. We are also flexible to learn and work on any client specific software.

Yes, of course. For technical support projects, our agents will connect to your customer’s computer. We use all the popular remote connection software or tools for providing technical help, installation support or to trouble shoot and fix problems.

Yes, we can. Just choose the appropriate pricing plan that will cover multiple calls/chats at the same time.

OUTSOURCE WITH 100% CONFIDENCE